Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sanibazar91@gmail.com. Please note that returns will need to be sent to the following address: [6th Road Rawalpindi]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sanibazar91@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

1. Eligibility for Returns

You may request a return under the following conditions:

  1. The item is unused, in its original packaging, and in the same condition as received.
  2. The return request is made within 7 days of receiving the item.
  3. The item received is defective, damaged, or incorrect.

Non-Returnable Items:

  • Items that have been used or damaged after delivery.
  • Items marked as "Final Sale" or "Non-Returnable."

2. Return Process

  1. Initiate a Return:
    • Contact us at sanibazar91@gmail.com within 7 days of receiving your item.
    • Provide your order number, proof of purchase, and reason for the return.
  2. Approval:
    • Once your return request is approved, we will provide instructions for sending the item back.
  3. Shipping:
    • You are responsible for return shipping costs unless the item was defective or incorrect.